Do you need help in your ER (Employee Relations)? Do you want your own “dream team”? Then FUN has to be MANDATORY! Liz details how the power of recognition goes far beyond each individual to improve your organization's morale, efficiency and service. Learn how to increase retention and decrease turnover as a direct result of creating a pleasant work environment. Reliable methods for leading organizational change (…and how to get unwilling employees to like it!) are highlighted, as well as what to do about everyday stressors, sustaining positive results, and weaving change into the fabric of your organization. Liz also discusses ways to manage our own morale, stop “victim thinking,” and reminds your audience to lighten up!...because a positive morale starts with YOU!
We all know that leadership is everywhere…up, down and all-around! But how do we develop those winning behaviors of superior leaders in our organization? Liz gives real-life examples on becoming an effective leader, both on a horizontal level within our departments as well as vertically within the organization as a whole. Her lessons on how to “like leadership” emphasize leadership survival skills and the important role and responsibilities of the leader in crafting a culture of quality.
Sure, everyone wants to build a culture in which inspired employees deliver superior service as a matter of routine…but how do you do it? Liz moves beyond the “what” and “why” of customer satisfaction and focuses on the “how.” Your audience will learn the basic techniques of how to manage and enhance your clients' perception of the service they receive while Liz emphasizes the important difference between improving “quality” and “service,” between “outcomes” and “customer perceptions.” Liz knows that “if you don't like your customer, you won't like your job,” but she also knows what works to improve both! She provides great take-aways on techniques to improve morale, how to make customer satisfaction fun, and effective practices to change the customers' perception in order to improve their satisfaction level. You'll learn tips for sustaining positive results and making superior service a fixed component of your organization's environment.
Find out what other satisfied clients have to sayLiz delivers practical ideas that can be put into play tomorrow and also long-term goals that every organization should be working towards.
Rebecca Anthony • Senior Vice President • Iowa Hospital Association
Forget about ordinary speakers! Re-energize your organization!
Lighten up with Liz!
Liz has a vision that makes a clear connection between customer satisfaction and corporate culture! Her mission is to make people realize they can make work better by working together, having fun, and believing in their organization again... delivering a credible message with a refreshing style, deep insight, and candid humor! Liz will inspire, entertain, and change attitudes, show how to improve leadership, morale, and customer service, but most importantly, how to begin! She uses levity in her presentations to give your organization “a shot in the arm” to move beyond self-imposed limits and toward the commitment and action necessary to transform your service culture. Liz provides the enthusiasm needed to start on the road to workplace recovery! Your audience will leave excited with optimism and determination because they have learned that they already have what it takes to respond to their personal challenges.
© 2006 Liz Jazwiec/Liz inc. All rights reserved.
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