Liz, inc. now offers a video series titled "Heroic Service: Perfecting Perception."
This series was developed to provide educational opportunities on service excellence for individual organizations.
The four-set series covers the following topics:
- Understanding Perceptions
- Using Scripts
- Managing Expectations
- Acknowledging Inconvenience
The four-part video collection may be used for staff meetings or brief in-services.
Each video is approximately 20 minutes in length, with discussion questions at the end.
A learning guide is enclosed with video series to provide the leader with questions for further discussion.
To purchase this series, please contact Liz, inc. at (708) 229-1730 or through the Contact form.
With Liz, You'll Learn:
- Key leadership concepts
- Leadership survival skills
- Winning behaviors of superior leaders
- Techniques of leading change, recruitment, selection, orientation, accountability
- Managing resistant employees
- Tips on using reward and recognition to motivate employees to continued success
- The difference between quality and service
- The connection between customer service and employee satisfaction
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